Terms of service
Agreement
By placing an order on Sahlaar Store (website or WhatsApp), you agree to all terms and conditions stated herein. These terms constitute a legally binding agreement between you (the customer) and Sahlaar Store.
Ordering
- Orders are confirmed only after payment verification
- Delivery advance of PKR 300 must be paid via JazzCash before dispatch
- Prices shown are in Pakistani Rupees (PKR) and may change without notice
- We reserve the right to cancel orders that appear fraudulent or suspicious
Delivery Terms
- Estimated delivery is 3–5 working days — not a guaranteed timeframe
- Customer must be available to receive the parcel at the given address
- Failed deliveries due to customer unavailability may incur re-delivery charges
- Sahlaar Store is not liable for delays caused by courier companies
Returns & Refunds Terms
- Returns only for damaged or wrong products — within 3 days of delivery
- Products must be unused, unopened, and in original packaging
- No returns for opened, used, or change-of-mind situations
- Refunds processed within 5–7 working days after return approval
Prohibited Activities
- Filing fake return or damage claims
- Providing false delivery information
- Attempting to abuse promotional offers or coupons
- Chargebacks without attempting to resolve with our team first
Governing Law
These terms are governed by the laws of Pakistan. Any disputes shall be resolved through mutual discussion. If unresolved, the matter shall be subject to Pakistani consumer protection law.
Important Notice
Fake return claims or abuse of our policies may result in permanent order restrictions and reporting to relevant authorities. We maintain complete transaction records.