HELP CENTER
Frequently Asked Questions
Find answers to the most common questions about orders, delivery, fragrances, payments and returns.
🛍️ Orders & Delivery
How long does delivery take?
Orders are processed within 24–48 hours and delivered within 3–5 working days across Pakistan. Delays may occur during holidays or high-volume periods.
Do you offer Cash on Delivery (COD)?
Yes! COD is available nationwide across Pakistan. A delivery charge of PKR 300 is required on delivery before dispatch.
How do I track my order?
After dispatch, you'll receive a tracking number via WhatsApp. You can also message us at +92 303 9005833 with your order ID to get an update.
What are the shipping charges?
Shipping charges are PKR 300 for all orders across Pakistan. Charges are calculated and shown at checkout.
💐 Fragrances
Are your fragrances long lasting?
Yes! Our fragrances are carefully selected for strong projection and long-lasting performance. Most of our EDPs last 7–12 hours depending on skin type and weather. We also provide longevity details on each product page.
Are your fragrances original/authentic?
Absolutely. Sahlaar Store guarantees quality-tested, authentic fragrances with careful packaging and secure delivery. We don't sell imitations or replicas.
How do I apply perfume for best results?
Apply to pulse points — wrists, neck, behind ears, and inner elbows. Spritz from 10–15cm distance. Don't rub wrists together as it breaks down the scent. Apply after moisturizing for longer lasting results.
💳 Payments
What payment methods do you accept?
We accept JazzCash and EasyPaisa mobile wallet payments. Account: 0321-0542323 (owais shabbir). Cash on Delivery is also available.
Why is advance delivery charge required?
The PKR 300 advance delivery charge helps us confirm serious orders and cover courier costs. This ensures your order is dispatched promptly and reduces fake orders that waste everyone's time.
↩️ Returns
Can I return my order?
Returns are accepted only for damaged or wrong products received. Request must be made within 7 days of delivery with photo evidence. No returns accepted for change of mind after opening.
My parcel arrived damaged. What do I do?
Take clear photos of the damaged parcel and product immediately upon receiving. Contact us via WhatsApp at +92 303 9005833 or email Support@sahlaarstore.com within 3 days with the photos and your order ID.