Everything you need to know about Sahlaar Store policies & support
Quick answers to the most common questions about Sahlaar Store.
Everything about how we deliver your fragrances safely and on time.
A delivery charge of PKR 300 must be paid on delivery before your order is dispatched. This applies to all orders including COD.
Orders are processed within 24–48 hours after payment confirmation. You'll receive a WhatsApp update once dispatched.
Standard delivery takes 3–5 working days across Pakistan. Remote areas may take 1–2 days extra.
Flat rate of PKR 300 for all orders. Paid in advance via JazzCash before dispatch.
We deliver to all cities across Pakistan including Karachi, Lahore, Islamabad, and remote areas.
Your order is received and delivery advance (PKR 300) payment via JazzCash is confirmed.
Our team verifies your JazzCash payment and confirms your order via WhatsApp.
Your fragrance is carefully packaged with bubble wrap and secured packaging to prevent damage.
Order handed to courier. Tracking number sent to you via WhatsApp.
Your order arrives at your doorstep. Enjoy your fragrance!
Delivery may take longer during Eid, peak sale seasons, or adverse weather. We'll keep you updated via WhatsApp throughout the process.
Our fair return policy to protect both customers and quality standards.
Damaged products received · Wrong item delivered · Defective or leaking bottle · Parcel tampered during transit
Change of mind after opening · Dislike of fragrance after use · Products opened and used · Requests after 3 days of delivery
Return requests must be made within 3 days of delivery. After this window, we are unable to process any return or exchange requests.
Product must be:
Once return is approved and product is received in original condition, refund will be processed within 5–7 working days via JazzCash to the same account used for payment.
Fake return claims or abuse of the return policy may result in permanent order restrictions from Sahlaar Store. We maintain records of all transactions and claims.
Our commitment to genuine, quality-tested fragrances.
We ensure quality-tested fragrances with careful packaging and secure delivery. Every fragrance at Sahlaar Store is sourced responsibly and verified for authenticity before reaching you.
Each fragrance is checked for scent quality, bottle integrity, and seal before dispatch. We don't compromise on quality.
Our fragrances are sourced from verified suppliers. No imitations, no replicas — only genuine products.
Every bottle is wrapped in bubble wrap and packed securely to prevent any damage during transit.
Received a wrong or damaged product? We're here to make it right. Contact us within 3 days of delivery.
At Sahlaar Store, we believe that every customer deserves the real fragrance experience. That's why we only sell authentic, quality-tested perfumes from trusted sources. We stand behind every product we sell.
If you ever receive something that doesn't meet your expectations in terms of authenticity, we encourage you to contact us immediately. Your trust is our most valuable asset.
Last updated: June 2025 — How we collect, use and protect your information.
When you place an order, we collect the following information to process and deliver your order:
We do not sell, trade, or share your personal information with third parties except:
Your data is stored securely in our encrypted order management system. Payment screenshots are used only for verification purposes and are not stored publicly. We take reasonable measures to protect your personal information from unauthorized access.
To exercise these rights, contact us at Support@sahlaarstore.com
Prices of products on Sahlaar Store can change without prior notice due to market conditions, supplier pricing, or promotional offers.
By placing an order, you agree to these terms. Please read carefully.
By placing an order on Sahlaar Store (website or WhatsApp), you agree to all terms and conditions stated herein. These terms constitute a legally binding agreement between you (the customer) and Sahlaar Store.
These terms are governed by the laws of Pakistan. Any disputes shall be resolved through mutual discussion. If unresolved, the matter shall be subject to Pakistani consumer protection law.
Fake return claims or abuse of our policies may result in permanent order restrictions and reporting to relevant authorities. We maintain complete transaction records.
We're here to help — reach out via WhatsApp for the fastest response.
Operating Hours
Monday – Saturday: 9:00 AM – 8:00 PM
Sunday & Public Holidays: Limited Support